The hospitality business is a web of so many operations carried out together to create a remarkable guest experience. It also involves coordinating with the various staff to run the hotel smoothly. A hotel Manager here serves as a captain of the ship. He gives direction to the other members of the staff and moves towards a successful journey ahead.
An experienced hotel manager knows that his staff is his most worthy asset. Your gadgets, technology, and views mean nothing if your staff isn't efficient. After all, your staff plays an important role in creating an exceptional guest experience for your visitors. Build a friendly environment where your staff can communicate openly with you and the other members of your staff. Also, appreciate your staff members for their contribution towards the success of your hotel. It will go a long way in increasing staff retention and increase your staff's productivity because, at the end of the day, we all like to be appreciated.
As a hotel manager, making your guests fill welcome and well taken cared for, should be your priority. Talk to guests in your hotel, or invest in a hotel management system which stores everything from your guests names to their food preferences. Be approachable and focus on creating the best guest experience you can. This move will not only help build loyalty for your hotel but also let the guests see you as a reliable person and will prompt them to visit your hotel again and also share good things about it to others.
Maintaining your hotel's reputation is also a hotel Manager's responsibility. You have to keep an eye on hotel reviews on the internet as they can have a huge impact on your hotel's reputation. While everyone is quick to notice the negative reviews and respond to them, positive reviews often go unnoticed. Respond to positive reviews as well to encourage more such reviews. Also stay relevant on social media. Organize events in your hotels, and host contests on social media. Be up and buzzing. Be hard to ignore and grab the attention.
As a leader, it is up to you to use the latest technologies in your hotel to stay ahead of your competition. If you aren't already using hotel PMS you are missing out a lot. A booking Engine to get as many direct bookings should be on your priority list. You can also invest in a channel manager to get centralized control over all your hotel bookings. Apart from these tools, you also have to pay attention to in-room technological trends like Voice assistants, Mirror TVs, and radio identification technologies.
Being a hotel Manager is more than just a job, it is about establishing a healthy work environment and making the best of the available resources. It is also about inspiring your staff to be better and do more. It is about being a leader.
Leadership is not about a title or a designation. It's about impact, influence, and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.
- Robin S. Sharma
We are a cloud-based hospitality solutions provider and we offer a complete suite of hospitality solutions like hotel management system, Booking Engine, and Channel Manager. We also offer hotel digital marketing services to help you build up your brand online. Are you Looking for better business opportunities? We are the solution.